News & Announcements

Corporate America CU Storm Preparedness 2013

Posted on January 30, 2013

Excellent member service is a core value at Corporate America Credit Union. A critical component of that is communication. Our primary communication with our membership is via the telephone and our website.

Our main phone number 1-205-313-4300 and our toll free number 1-800-292-6242 have been tested and will continue without interruption if we have severe weather in our area. Our website www.corpam.org will be updated with important information about our services and contact information. With the tornadoes that hit Alabama in April of 2011, Corporate America demonstrated our commitment to providing uninterrupted services to our member credit unions under any and all circumstances. We have taken that experience to strengthen our Business Continuity Planning.

If you have a threat of severe weather in your area and your credit union is enacting your contingency operations, please notify Corporate America as soon as possible. Our staff will work diligently to assist you in continuing your critical operations. 

Please share the following information with your staff as part of your disaster planning:

Funds Transfers
If you are operating from a contingency site, please be aware that you will need the same credentials to complete a funds transfer. Make sure staff has their user IDs, passwords and telephone pin numbers available to initiate wires. You can reach our member service department at 1-205-313-4300 or 1-800-292-6242, or by email at msr@corpam.org.

CorPower
If you cannot connect to CorPower at your contingency site, Corporate America will be able to manually. assist with wire transfers, currency orders, or account inquiries. No fees would be assessed for manual transactions once you have notified Corporate America that you are operating at your contingency site. You can reach our member service department at 1-205-313-4300 or 1-800-292-6242, or by email at msr@corpam.org.

Cash Services
Your weather related business continuity plans should include emergency cash stock levels. As communication services may be affected, your members may have an increased demand for cash. It is also possible that there could be an interruption or delay of future cash
deliveries. If you need to place emergency cash orders, call us at 1-800-242-6292.

ACH Services
If you are operating from a contingency site, please be aware that you will need the same credentials to access the CACHe application. Make sure staff has their user IDs, passwords and their certificate to log in. If the certificate is not available, Corporate America can regenerate a certificate for you.
The NACHA Operating Rules include a provision for Excused Delay. This provision is intended to apply to processing delays caused by an interruption of communication or computer facilities that is out of the control of the credit union, due to an act of God or war. Under this provision you can submit your returns once you resume operations. Corporate America ACH staff will be glad to assist you with any posting or return issues you encounter.
Since your ACH files contain credit as well as debit entries, posting the ACH files as quickly as possible will help you serve your members by allowing them access to their funds. ACH receipt files are available for 30 days in CACHe. If you need to receive a report to manually post your entries, please contact the ACH Department.
If you need assistance with manual entry of return items, the ACH staff can assist you. The ACH Department can be reached at 1-205-313-4300 or 1-800-292-6242 extension 224, or by email at ACHdept@corpam.org

Investments / Loans
For our members that are operating in contingency situations, we have several credit related services that you may request:
1. Waiving the line of credit over limit fees to credit unions affected by severe weather
2. Backdating of interest for missed transfers
3. Reversal of settlement loan interest
4. Backdating of certificate purchases for maturing investments
Please contact Corporate America to make arrangements at (800) 242-6242.

Share Draft Processing & Returns
If your credit union is closing early or closing for several days due to evacuations or disaster, please alert Corporate America as soon as possible at (800) 242-6242.
Share Drafts - Our Share Draft Processing staff will make arrangements to save your share draft file(s) to be made available to your credit union when you are open for business.
Share Draft Returns - If you are unable to transmit share draft returns to Corporate America due to contingency operations, you may submit your returns on the day that you re-open and all late fees will be waived.
Connectivity to SFTP site – If you have trouble connecting to our SFTP site to retrieve your share draft files or upload your returns, please call our IT department at 1-800-292-6242 ext 222.

Branch Capture & Early Return Notifications
If your credit union is closing early or closing for several days due to evacuations or disaster, please alert Corporate America as soon as possible at (800) 242-6242.
Branch Capture - Our Branch Capture department is staffed until midnight CST. We are available at 1-800-292-6242 to assist you with your deposits. We are able to extend the processing deadline for our members that are operating in a contingency situation.
Early Return Notifications – Our returns staff will make arrangements to save your deposit return PDF files until you are reopen for business, or we can direct the information to another email address for processing.

Corporate America Emergency Contacts:
You can reach the following people listed below if you have questions on any of these areas before or during a crisis.

Member Services/CorPower/Cash Orders
Penny Swindle 1-205-515-6505 cell
Teresa Cohen 1-205-581-0116

Funds Transfer Alison Dagnon 1-205-581-0120

ACH/Item Processing/Branch Capture
Lisa Coffey 1-904-502-4005 cell
Lynne Weldon (ACH) 1-205-617-1012 cell
Michael Kennedy (Share Drafts) 1-205-516-5254 cell
Jenny Edgeworth (Branch Capture) 1-205-581-0115

Investments/Loans David Filby 1-205-581-0143
Information Technology Kathy Quimby 1-205-383-8981
Luke Lang 1-205-383-8985

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