How the Scam Works:
1. Consumers are contacted with the above or similar claim through:
- telephone calls
- social media
- text messages, and
- other means
2. To receive the money, scammers claim they need the consumer's Social Security Number, and bank routing number and/or account number.
3. In return, customers are given a fraudulent bank routing number to use in order to pay their utility bills through an automated (telephone) service.
4. The payment service initially 'accepts' the payment but then declines it within a few days when the banking information is discovered to be invalid.
5. As such, the consumer's bill has not been paid and his/her SSN and personal financial information have been compromised.
Avoiding This and Other Scams:
The BBB offers tips to consumers to avoid becoming a victim of this scam, and additional information on identify theft scams (http://charlotte.bbb.org/scam-source/). NACHA maintains a Fraud & Phishing Resource area on (http://www.nacha.org/Fraud-Phishing-Resources).
NACHA Staff Contacts:
Jeanette A. Fox, AAP
Senior Director, Risk Investigations & Research
As always, if you have questions, please contact the ALACHA office.
Dominic A. Plumeri, AAP
Director of Member Services
Alabama ACH Association