POSITION TITLE: Systems Administrator II
DEPARTMENT: Information Technology
REPORTS TO: VP, Information Technology
SUPERVISES: None
CLASSIFICATION: Exempt
DATE REVISED: August 2026
SUMMARY:
Participate in the design, installation, implementation, administration and enhancement of all existing software platforms and services provided to internal and external customers. The incumbent is responsible for the daily activities and procedures performed for internal departments. This includes product support, both operational and members’ services, for internal users as well as the member base. Incumbent is to participate in installation and development of new systems, programming projects, and upgrading of existing systems. The incumbent will identify, evaluate, design, develop, implement, and support automation solutions utilizing Robotic Process Automation (RPA), Artificial Intelligence (AI), machine learning, workflow automation, and related technologies to improve operational efficiency, reduce manual effort, increase accuracy, and enhance member and employee experiences. Responsibility includes providing software system programming, AI solution development, automation analysis, and process optimization. Incumbent will be accountable to manage the development and optimization of new applications, installation of new releases, development of customized releases, programming and installation along with full responsibility for maintenance of all in-house software.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (including the following and others as assigned)
- Actively participate in the general, daily support and maintenance of CACU information system. Maintain application programming systems. Install new releases and maintain current releases CACU software as needed. Modify software to improve or correct identified program problems. Provide technical support to user departments.
- Assist with development of long and short-term application systems objectives, plans, and priorities.
- Perform/manage work and projects in a "hands-on" fashion while providing for continued training and development of personnel and customers to optimize efficiency of all operations.
- Consult with the VP, of Information Technology to discuss internal/external information systems applications. advise and review hardware, software, enhancements, upgrades, vendors and trends. Recommend (and implement as approved) appropriate systems changes, upgrades, enhancements and optimal usage. Resolve errors from any upgrades or implementations.
- Collaborate with business owners to identify high-value automation use cases.
- Review requests from users for internal programming and application development; estimate resources required; and ensure completion within agreed upon time frames.
- Provide systems documentation for upgrades, enhancements, installation, testing procedures, debugging and fixes. Maintain logs of all such activities that can be reviewed by management and examiners.
- Provide both on-site and off-site installation and user system training for all applications.
- Perform system modifications, installations, testing and debugging.
- Interface with vendors and outside technical support personnel as necessary.
- Remain current on industry trends, applicable new technologies and cost advantage of implementation, including, pre-approved research and development for assigned projects.
- Perform special assignments and related projects assigned by the VP of Information Technology.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
None
QUALIFICATIONS:
- A bachelor’s degree in a computer related field or equivalent experience
- Eight to ten years of relevant IT systems experience
- Technical experience of system back-up procedures
- Knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN)
- Knowledge of VMWare environments a plus
- Knowledge of UiPath a plus
- Visual Studio 2022
- IPSwitch experience for MoveIT Central and DMZ
- Technical knowledge of electronic data processing systems and related financial software applications
- Ability to produce accurate systems documentation of modifications/fix/upgrades
- Ability to instruct users on new systems, system enhancements and system upgrades
- Effective interpersonal, written and verbal communication skills
- Must be detail-oriented and self-motivated
- Develop and maintain applications using Microsoft.NET
- Create and maintain informational reports for all areas as requested
- Visual Studio.Net (using VB.Net and a MS SQL database)
- HTML / CSS development
- Financial Experience Preferred
- SQL Experience Mandatory including SQL Reporting Services
- Oracle Experience Preferred
- Microsoft Office Suite
- Ability to effectively interface with all levels, internal and external
DEPARTMENT AND/OR JOB SPECIFIC COMPLIANCE REQUIREMENTS:
- Adhere to Corporate, departmental and governmental policies and regulations, laws and policies.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Ability to lift up to 20 pounds.
- Ability to carry up to 10 pounds.
- Ability to distinguish basic colors.
- Ability to lift/push equipment/furniture, installation of equipment and cabling.
- The work environment of this position is representative to typical jobs performed in comparable companies.